Privacy Policy

Effective Date: 11-Mar-2025
Last Updated: 12-Mar-2025

This Privacy Policy describes the policies of Volna LLC, 5830 E 2nd St, Ste 7000 #22893, Casper, Wyoming 82609, United States of America (the), email: [email protected], phone: +49 17634506606, on the collection, use, and disclosure of your information that we collect when you use our website (http://www.volnapro.com) (the "Service"). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect:

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile
  • Organisation
  • Message
  • Your preferred language
  • Your location (to ensure compliance with regional laws)
2. How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Support
  • Manage customer order
  • To ensure compliance with applicable laws based on your region

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

3. Retention Of Your Information:

We will retain your personal information with us until the user asks or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

4. Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

5. Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

6. Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

7. Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Volna LLC, 5830 E 2nd St, Ste 7000 #22893, email: [email protected]. We will address your concerns in accordance with applicable law.

8. Payment Processing with Stripe

We use Stripe, Inc. (354 Oyster Point Blvd, South San Francisco, CA, USA) as our payment processor. When you make a payment, we share the following personal data with Stripe:

  • Name, billing/shipping address
  • Email address, phone number
  • Payment details (only the last four digits; Stripe processes the full card data)
  • IP address and device information for fraud prevention

Stripe acts both as a Data Processor (on our behalf to process the payment) and as a Data Controller (for its own regulatory, fraud detection, and compliance purposes).

The legal bases for this data processing are:

  • Contractual necessity (Art. 6(1)(b) GDPR): to fulfill our service contract.
  • Legitimate interests (Art. 6(1)(f) GDPR): to secure transactions and prevent fraud.

Stripe processes payment data outside the EEA and UK - transfers are safeguarded by EU Standard Contractual Clauses, and Stripe is certified under the EU-US Data Privacy Framework and the Swiss-US DPF.

For more information on data collection, use, and your rights, please refer to the following documents:

By using Stripe on this website, you accept their data practices, including those mentioned above, and consent to international data transfers.